Overland Vehicle Systems TMBK 3 Person Roof Top Tent

We get it. You've got a lot of choices when it comes to online retailers, so why should you even bother spending your hard-earned bucks shopping with us? 

Here are four short reasons why Open Road Overland is not like the rest of the bunch and why we believe that your shopping experience with us is not only 100% safe, but will also exceed your expectations, so you come back for more and maybe even bring your friends.

REASON #1: 100% SAFE & SECURE ONLINE SHOPPING

We use encrypted SSL security and are Level 1 PCI DSS compliant to ensure that your credit card information and every transaction on our website are 100% protected. 

REASON #2: DRIVING THE WORLD SINCE 1998

We started overlanding in 1998, way before overlanding was even a term. Since then we have spent the last 25 years zig-zagging the planet trail testing the types of equipment you find in our store. In other words, we learned the hard way what works and what doesn’t, through hands-on experience during our own adventures on 6 continents (yes, we still haven’t made it to Antarctica). To ensure that we add value to your adventure with the products you shop with us, our policy is that nothing goes on our website before it has been thoroughly reviewed. This means that you will not find anything in our store that we would not bring along our use on our own overland adventures.

REASON #3: WE HAVE DRIVEN ALMOST EVERYTHING

Secondly, we have been driving almost any type of vehicle you can think of over the years. This means that we have acquired a strong skill set to answer any question you have concerning your own vehicle setup, no matter whether you drive a standard passenger car, a pickup truck, or a fully rigged 4x4 overlanding vehicle. 

REASON #4: WE WANT EVERYBODY TO GO OVERLANDING

Thirdly, we strongly believe and promote that overlanding should be accessible to everybody, no matter what you drive, or what level of experience you have. That means that we can guide you as a novice overlander just starting out, as well as giving advice to you as an ultra pro with years of bushwhacking behind the wheel. That’s why you will also see both entry-level products, as well as top-of-the-line gear on our site, so we can cater to everybody looking to elevate their own overland adventures. No matter what, you can rest assured that the products you find in our store are here because they do the job they were made to do. 

WHAT ELSE DO I GET?

Apart from the above we of course also provide you with:  

• Free Shipping to the lower 48 states, with no extra charges. Ever!
• Price Match Guarantee. Best prices online, guaranteed.
• 30-Day Easy Returns. Not happy with your product, we'll take it back no questions asked, and without charging you ANY restocking fee. Ever!
• Great Service. We pride ourselves on the best service, anywhere.
• Your Satisfaction Guaranteed. We handpick our products for quality to make sure you will love using them on your own adventures. But if there is ever something wrong, we'll fix it.

FREE SHIPPING: 

Shipping is FREE on all orders to customers within the lower 48 states of the United States.

We don't mess around with fine print and extra charges. Instead, we like things to be simple and easy for you. 

ORDER CONFIRMATION:

As soon as you place your order you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  

As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via email to see if alternate arrangements can be made.  

ORDER SHIPMENT:

If your order is in stock we process the charges to your credit card and the item will ship within 1-3 business days from the date of your order. 

We will email you tracking information within 24 hours of your order leaving the warehouse using the email address you provided when checking out. Your item will be delivered to you in 3-7 business days after it has been shipped from our warehouse depending on the product type and mode of transport.

If you do not receive tracking information from us within four (4) business days of your order feel free to follow up with us at support@openroadoverland.com

Most orders will be shipped by FedEx or UPS. Small items may be delivered by the US Postal Service or by the US Postal Service via FedEx Smartpost or UPS Surepost. 

Larger items may be delivered via FedEx Ground, FedEx Home Delivery, UPS Ground, or Truck Freight.

LTL FREIGHT ITEMS

Some of the items we sell exceed the size limits for standard ground shipping and must be sent by truck or freight delivery. Please allow 7 to 10 business days for delivery once the item has been shipped. A carrier representative will call you to schedule a convenient time to deliver your item. Someone over the age of 18 may be required to be present to sign for the delivery and ID will be required for verification purposes.

Please be aware that your order will be delivered on a Tractor Trailer type vehicle and reasonable access needs to be available for the driver to safely maneuver his vehicle. The driver is only required to deliver your order to the Curb. Inside Delivery is not available for your order. It may also be necessary for someone to assist the delivery driver in safely unloading your order if a Lift Gate is not available or requested. If access or assistance will be an issue, you may request to pick up your order at the Freight Companies Loading Dock at no additional charge to you.

DELIVERY INSTRUCTIONS:

You may be required to be present at the time of delivery depending on the product type, size, and mode of transport.

DAMAGES:

PLEASE READ THIS CAREFULLY

ALL SHIPMENTS MUST BE INSPECTED AT THE TIME OF DELIVERY AND BEFORE SIGNING FOR IT. 

PACKAGING DAMAGE:

BEFORE signing for your order please make sure to inspect the item(s) and packaging for any signs of damage. If any substantial damage is present that you feel may have affected your item please REFUSE the shipment and DO NOT SIGN the Delivery Receipt and/or Freight Bill. 

For documentation purposes, please take digital photos of the damage from all possible angles, as well as a digital photo of the Delivery Receipt and/or Freight Bill, or obtain a copy if possible.  

Once the order is refused, please contact us immediately at support@openroadoverland.com so we can complete the claim and process a replacement order. Please attach to the email the digital photos of the damage, as well as a copy of the Delivery Receipt and/or Freight Bill to further support any claims.

If the damage to the package is minor and you feel your order has not been affected you can still accept the shipment but make sure, and insist, that the delivery driver makes a note on the Delivery Receipt or Freight Bill with the exact nature of the damage, as well as writes “SUBJECT TO CONCEALED DAMAGE” on the document(s). Please keep a copy and/or take a digital photo of the Delivery Receipt and/or Freight Bill for documentation.

CONCEALED DAMAGE:

Immediately after receiving your order open and inspect your item for any signs of “Concealed Damage”. 

If you encounter any damage contact the Carrier immediately to report the damage. The contact number for the Carrier can be found on the Delivery Receipt and/or Freight Bill. The Carrier should be contacted no later than 48 hrs after receipt of the shipment. You will need to retain your copy of the Delivery Receipt and/or Freight Bill, as well as keep all the original packaging materials. Also, take digital photos must from all possible angles of the damages to secure proper claim documentation. 

Once you have contacted the carrier, please contact us immediately at support@openroadoverland.com so we can complete the claim and process a replacement order. 

Do not use or install the item(s) and remember to keep all the original packaging if the item(s) need to be returned. All returns must be authorized by our customer service department BEFORE being returned to us. Want to know about our Returns Policy? Read more here.

If you sign for and accept a damaged delivery without the delivery driver making a clear note of the damages on the Delivery Receipt and/or freight bill and you fail to provide photographic evidence of the damage taken at the time of delivery, Open Road Overland cannot be held liable for any replacement costs, freight loss, damages, missing pieces, etc. that may have incurred as a result of this decision, as this action will legally confirm that you have received your delivered freight in good condition. 

Authorizing the freight company to deliver the freight without your signature or leaving a note or instructions for the driver to deliver the freight without your signature is considered as to have signed for and accepted the delivery in good condition and Open Road Overland cannot be held liable for any replacement costs, damages, missing pieces, theft, etc. that may have incurred as a result of this decision. 

If you have any doubts or questions please contact Open Road Overland immediately by calling 1 (888) 982 9050. 

Open Road Overland will pay for shipping items that are confirmed defective or damaged, and for incorrectly delivered items to ensure you get the product(s) you ordered, undamaged, as soon as possible. 

Items that become damaged after use are non-refundable unless specified under warranty.

INTERNATIONAL ORDERS:

Please be aware that our products are made specifically for the United States market. This means that they require a 110V electrical system to function correctly. 

Our products have generally not been certified for use with other countries' electrical safety standards but all of our products are certified to the United States standards.

We will happily ship our fantastic products to international customers. However, due to the extremely wide variety of product dimensions, we will provide an up-to-date shipping price quote for you upon request. If you are happy with our shipping quote we will prepare an order and payment through our ultra-secure online payment gateway.

For international order inquiries please contact us on support@openroadoverland.com